Data Deletion

This page explains how to remove a social media account you connected to Helm, what Helm deletes when you do, and how to ask TechneCoding LLC ("we", "us", or "our") to delete all of your data. Helm is operated by TechneCoding LLC at helmcode.dev.

Disconnect a Social Media Account in Helm

Any member of a Helm project who has access to the project's Marketing features can disconnect a connected account:

Sign in to Helm at helmcode.dev/login.
Open the project, then choose Socials in the sidebar.
Choose the tab for the platform, for example Facebook, Instagram, LinkedIn or TikTok.
Choose Disconnect next to Past posts, then confirm.

If you use Helm through an AI assistant connected to Helm's MCP server, the disconnect_facebook, disconnect_instagram, disconnect_linkedin and disconnect_tiktok tools do the same thing.

What Helm Deletes When You Disconnect

Helm deletes the access token and the account ID it stored for that account, for example the Facebook Page ID or the TikTok Open ID. The deletion happens as soon as you confirm. After that, Helm can no longer post to the account or read from it.

Posts that Helm was holding to publish later are not published. Helm marks each one as failed when its scheduled time comes. A post that Helm scheduled on Facebook itself stays scheduled on Facebook; delete it in Facebook if you no longer want it to appear.

What Disconnecting Does Not Delete

Posts already published. Helm does not delete posts from the platform. Delete them on the platform if you want them removed.
Helm's record of your posts. Helm keeps the post history for the project: each post's text, links, the addresses of attached images and videos, the ID the platform gave the post, its status, and when it was scheduled and published.
Images and videos you uploaded. Files you uploaded for posts stay in Helm's file storage at their web address.

To have these deleted too, ask us as described below.

Remove Helm's Access on the Platform

You can also remove Helm's access from the platform's side at any time. Doing so makes sure the platform stops accepting the token, even if Helm still held a copy.

Facebook and Instagram: remove Helm in the business integrations or apps and websites section of your Facebook or Instagram settings. If you created the access token yourself in Meta's developer tools, you can also cancel it there.
TikTok: remove Helm in the app permissions section of your TikTok settings.
Google and YouTube: remove Helm at security.google.com/settings/security/permissions.

Ask Us to Delete All of Your Data

To have all of your data deleted, email [email protected] from the email address on your Helm account. Tell us whether you want us to delete your whole Helm account or only certain organizations or projects. You do not need to give a reason.

We will delete your Helm account and the data stored for the organizations and projects you ask us to remove, including connected account tokens and IDs, post records, and the images and videos you uploaded. We will do this within 30 days of your request and confirm by email when it is done. We may keep records that the law requires us to keep, such as invoices.

If You Are Not a Helm Customer

Helm customers use Helm to run surveys, mailing lists and tracking links. If you think a Helm customer's project holds your data, for example a survey answer or your email address on a mailing list, email [email protected] and we will help you have it deleted. To stop receiving a customer's emails, use the unsubscribe link in any of those emails.

Contact

For any question about deleting data, contact us at [email protected]. Our Privacy Policy explains what data Helm collects and how it is used.